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The following items are not eligible for return:
- Intimate apparel (underwear, swimwear) for hygiene reasons.
- Customized or personalized items.
- Items marked as final sale.
- Gift cards.

To start a return, please contact our customer service team at [customer service email or phone number] within the eligible return period.
- Provide your order number and a brief reason for the return.
- Our team will guide you through the return process, including shipping instructions.

Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
- We recommend using a trackable shipping method to ensure the safe return of your items.

Once we receive and inspect the returned item(s), we will process your refund within [number] business days.
- Refunds will be issued in the same form as the original payment method.

- We do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

If you receive a defective or damaged item, please contact our customer service team immediately.
- We will arrange for a replacement or a refund, including return shipping costs if applicable.

- If you made a purchase in one of our physical store locations, please visit the same store for returns. Be sure to bring your original receipt.

Upon request, we can issue store credit in lieu of a refund, which can be used for future purchases.

We reserve the right to modify our return policy at any time. Any changes will be posted on our website.